We ship within 24-72 hours, please allow 3 to 6 weeks for delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at firstname.lastname@example.org
NOTE: Tracking numbers are not always available, tracking numbers ARE NOT available for orders under 100$; It is also worth checking if there are any local delays in your area.
You may return most new, unopened items within 7 days of delivery for a full refund if the product arrives damaged (proof needed). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced and sale items may be refunded, unfortunately free items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You should expect to receive your refund within three weeks of returning the item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Thank you for shopping at imenapparel.com!